If a piece is not right.

Thirty days, no questions.

In-stock pieces, tiles, holy water fonts, vessels, can be returned within thirty days of delivery for a full refund of the purchase price. Write first so the studio can send return instructions and packing notes. Return shipping is the buyer’s; the refund covers the piece.

If a piece arrives broken.

Photograph the box and the piece before unpacking further and write within fourteen days. The studio will refund or, where the iconography allows, remake the piece at no charge. There is no need to ship a broken piece back unless the studio asks.

Made-to-order & customized work.

Customized pieces, the baptism set, parish commissions, and any tile painted with a name, date, or specific patron, are final sale, because they are made for one person.

The exception: if a customized piece arrives broken, or arrives with a clear iconographic error introduced in the studio (a misspelled name, a wrong feast date, a saint other than the one ordered), the studio will remake the piece at no charge.

What “handmade” means here.

Each piece is painted by hand. Small variations in line, glaze surface, and dimension from one firing to the next are not defects, they are the whole point. Pinholes the size of a sewing needle, the slight crawl of a tin-white at the edge of a halo, intentional asymmetry: these are part of how the work is made and are not grounds for return.

A genuine flaw, a structural crack, a kiln-placement chip, a piece meaningfully different from the photograph, is a different story. Tell the studio, and it will be made right.

One-of-one pieces.

Pieces marked one of one are still returnable within the thirty-day window, but cannot be exchanged for the same piece, they are, by definition, only made once.

From the studio