If a piece is not right.

The thirty-day window.

If a piece is not what you hoped for, you can return it within thirty days of delivery for a full refund of the purchase price. Write to me first (contact) so I can send return instructions and packing notes. Return shipping is on you unless the piece arrived damaged or was shipped in error.

What "handmade" means here.

Every piece is unique. Pieces vary subtly in color, glaze surface, and dimension from one firing to the next — that is not a defect; it is the whole point. Small pinholes, fine crawling, and intentional asymmetry are part of how the work is made and are not grounds for return.

A genuine flaw — a structural crack, a glaze chip from poor kiln placement, a piece that is meaningfully different from the photographs — is a different story. Tell me, and I'll make it right.

If something arrives broken.

If a piece arrives broken, photograph the box and the piece before unpacking further and write to me within seven days. I will refund or, where possible, remake the piece. There is no need to ship the broken piece back unless I ask.

One-of-one pieces.

Pieces marked one of one — sculpture, raku, certain editions — are still returnable within the thirty-day window, but cannot be exchanged for the same piece. They are, by definition, only made once.

Custom and commissioned work.

Commissioned work is non-returnable, since it was made for you. If something about a commission is wrong, write to me — I'd rather know.

— From the studio